How long does it take to process a return or exchange?

Once the package has arrived at the warehouse, our team will inspect the items and then return them to inventory within 3 to 7 business days.

Upon delivery and processing of your return package, the payment amount will be issued to the original payment method used after placing the order. This can take 3-5 business days after our inspection team has returned the items to inventory and warehouse.

Remember that your bank may take 15 business days or up to two billing cycles to reflect the refund on your account statement.

Please note that sometimes we will not be able to refund the full amount of the order, in this case we will make a partial refund of the amount paid for the order.

Do you need more help?

Get in contact with us

Service and customer support

soporte@hardwarecollection.mx

Business inquiries, relations, press and media

soporte@hardwarecollection.mx

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Headquarters

  • Calzado San Pedro 108 B Del Valle, San Pedro Garza Garcia, Nuevo Leon, Mexico, 66220

Transforming your spaces through hardware for doors, closets and cabinets.