What can I do if my order has been shipped but has not yet been delivered?

If your shipment is still in transit and has not been delivered on the originally scheduled date, in our experience, most shipments usually arrive 2 or 3 days after this date.

We recommend that you wait this additional time to receive your order. If you do not receive your package, we will be happy to assist you through our customer service.

It is important to consider that for deliveries to remote towns, third-party partners may be used to ensure the arrival of your orders. Although this may take a little longer, we work diligently to ensure the safe and efficient delivery of your shipments.


We appreciate your patience and trust in our service as we extend our delivery network to reach remote locations.

Do you need more help?

Get in contact with us

Service and customer support

soporte@hardwarecollection.mx

Business inquiries, relations, press and media

soporte@hardwarecollection.mx

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Headquarters

  • Calzado San Pedro 108 B Del Valle, San Pedro Garza Garcia, Nuevo Leon, Mexico, 66220

Transforming your spaces through hardware for doors, closets and cabinets.