You can easily check the status of your orders on our website. First you must log in to your account and later you will be able to see the status of your orders in the order history.

If you are a registered user, log in with the email and password you registered. In "Order History" you will see all the purchases you have made in the past. By clicking on the order number, you will see the details and status of that order.

If you are a user who purchased as a guest, you will need to contact our customer service directly so we can review the status of your order. If you do not have your order number on hand, you can find it in your purchase confirmation email. Then click on "See status" and you will see the details and status of that order.

In the order detail you will find the tracking number. If you want to know exactly where your merchandise is, copy and paste the tracking number on the page of the parcel where your shipment was made, under the "Track a shipment" section and there you will be able to see the details of the shipment. You can also find the link to track your order in your purchase confirmation email.

In the event that you have requested that your order be delivered to a shared address, for example a workplace, an apartment building, a group of houses, etc., you authorize us to have your products delivered to the reception or parcel area. . You can track your order on the page of the parcel where your shipment was made, and check the name of the person to whom it was delivered.

Depending on the number of items in your order, these may be shipped in separate packaging (this does not imply additional costs), so you will have to track them separately, you can check the status of the shipment with the corresponding tracking number, the which you can obtain in the order history and you can consult it on the parcel page.

If you have questions about missing items, or how to track your shipment, please contact us via chat or email and one of our agents will be happy to help you.

If your order has not arrived, you can check the status of the shipment with the corresponding tracking number, which you can obtain in the order history of your account and later review the status of your shipment on the parcel page.

If an item is damaged or defective, we are committed to your satisfaction with your purchase.

If you receive a damaged or defective item from hardwarecollectionofficial.com, please contact us for a solution.